Refund Policy

1. Nature of Service

Our services are digital and assessment-based. Once a plan is purchased and access is provided, the service begins through question flow, business input collection, and report generation.

2. Refund Eligibility

Refunds may only be considered in the following situations:

• Duplicate payment made for the same plan
• Technical issue from our side that prevents access to the purchased plan
• Payment captured but plan access not provided

3. Non-Refundable Cases

Refunds will not be provided in the following cases:

• Change of mind after purchase
• If assessment questions have already been started or submitted
• If a report has already been generated or delivered
• If dissatisfaction is based on business outcome or interpretation of the report
• If delay is caused by incomplete or incorrect responses provided by the user

4. Refund Request Timeline

Any refund request must be submitted within 7 days of the payment date.

5. Refund Process

To request a refund, please contact us with your payment reference, registered email, and reason for the request. Approved refunds will be processed to the original payment method within 7 to 14 business days, depending on the payment provider.

6. Contact Us

For refund-related questions, contact us at:
Email: hello@bizvitals.com